Can I receive more information about shipping?
Shipping of products purchased on declea.com is ALWAYS FREE throughout Italy.
Delivery times are 48 / 72h
For disadvantaged islands and towns 4/5 working days
In order for the delivery to take place without any difficulty remember:
- indicate exactly the name or number on the doorbell, if different from the shipping data
- indicate the exact civic number and the specific zone code
- indicate a phone number to which the recipient can be contacted.
It is MANDATORY to sign the delivery of the parcel with the words "Reserve of control", which is the object inside the package to be damaged and the customer is not responsible for any claims.
Can shipping address be different from billing address?
Yes, during the payment process you can indicate a shipping address other than the one you entered to register.
What messages will I receive regarding the state of my order?
You will receive a confirmation email of the order, when you do so, and a confirmation e-mail of the shipment when the order comes out of the warehouse to be shipped to the address you provide.
The courier went to the address indicated, but I was not there. What is happening now?
After a first attempt to deliver, the courier will give you a notice of its passage and will contact you to fix a new delivery date. You too can contact the courier when you receive the notice. If the recipient finds a non-delivery notice left by the courier, he must take care to follow the instructions given on the notice